Industries We Support
We specialise in networks for NHS, Government, Education, enterprise and other complex environments.
Panacea Care
Your organisation depends on a network that keeps working. Panacea Care gives your team direct access to experienced Extreme Networks engineers for incident response and day-to-day operational support, within agreed coverage and service levels.
What is Panacea Care?
Support for the network your organisation relies on
Expertise for your network
Get practical help from engineers who work with Extreme Networks every day.
Cover that fits your hours
Choose coverage and response targets around your operating hours and the impact of an outage.
Direct access to engineers
Discuss incidents and operational needs directly with experienced engineers who understand your environment.
Agree what is covered, when support is available and how incidents are handled, so your team knows what to expect.
Built For Live Environments
Support that fits the way your organisation works.
When a network issue interrupts your services, your team needs experienced help and a clear route to resolution. Work directly with Extreme Networks engineers for incident response and agreed operational tasks.
Choose coverage around the hours your organisation operates and the impact of an outage. Standard provides incident and operational support; Enhanced adds proactive monitoring and regular reporting.
What you get with Panacea Care
Incident response against agreed SLAs
Get engineering help within your agreed coverage. Time to Engage targets define when active work begins, rather than a guaranteed resolution time.
Minor configuration changes
Make smaller agreed adjustments to your network within the scope and engineering time included in your service.
Configuration backup and restore
Keep configuration copies for supported devices and use them when recovery is needed.
Vendor TAC coordination
Let our engineers coordinate with Extreme Networks TAC and keep your team informed when vendor input is needed.
Network visibility and monitoring
Use available, licensed Extreme Networks tools for visibility across supported devices. Enhanced adds proactive monitoring and alerts.
Quarterly health reviews
Review network trends, risks and priorities with engineers, so your team can plan its next steps.
Support documentation
Maintain essential support records, including high-level diagrams and key configuration references for your Care service.
Coverage that fits the estate
Coverage built around your operating hours
Essential 8×5
Core weekday cover for organisations that need dependable support during standard business hours.
Waking 16×5
Extended weekday cover for early starts, late finishes and operations that run beyond the working day.
Extended 8×7
Daily daytime cover for environments that operate throughout the week, including weekends.
Prime 16×7
Broad daily cover for longer operating windows and services that need protection across the full week.
Complete 24×7
Round-the-clock cover for critical environments where serious incidents cannot wait for business hours.
Choose the service window that fits your operating hours, risk and resilience requirements.
Standard or Enhanced?
Standard
Standard provides SLA-backed incident response, vendor coordination and agreed operational support within your chosen coverage window.
Enhanced
Enhanced adds proactive monitoring, regular reporting, faster P1 engagement on selected tiers and the option of GSM-based out-of-band access for critical devices, with more included engineering time.
Why choose Panacea Care?
Extreme Networks expertise, built in
Panacea engineers work with Extreme Networks every day, so advice and incident handling reflect the platform, its tooling and the realities of live environments.
Flexible, clearly defined support
Coverage windows, response targets and the operational baseline are agreed from the outset. Additional engineering hours can support planned work, change windows and periods of higher demand.
Direct engineering accountability
You work with experienced engineers who take clear technical ownership, communicate plainly and stay close to the issue from triage through resolution.
Support that evolves with you
Review coverage, engineering capacity and optional services as your network, operating hours and priorities change.
Pricing that stays understandable
Clear pricing for the support you need
Your price reflects your coverage and response targets, Standard or Enhanced service, network size and criticality, contract term and any additional engineering hours.
Your quote sets out the agreed scope and any applicable onboarding or readiness charges, so you can plan your budget. Vendor subscriptions and manufacturer support are separate costs.
Coverage window and response level
Standard or Enhanced service
Estate size and criticality
Additional engineering hours
Built to stay the right size
Fair usage that flexes with real demand
Support demand changes from month to month, so included engineering time is reviewed over time rather than judged against a single busy period.
This gives your team room to handle normal peaks while keeping the service sustainable. If the estate or demand changes materially, we agree the right adjustment to coverage or engineering capacity.
FAQ's
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What does Panacea Care cover?
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Panacea Care supports live Extreme Networks environments through agreed incident response, operational assistance, vendor coordination and service oversight. The exact scope, coverage window and included engineering time are defined for your chosen tier.
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Which coverage window is right for us?
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We match coverage to the hours your organisation operates and the impact of an outage. Options range from weekday 8×5 support to 24×7 cover for critical environments, with response targets agreed for the selected tier.
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What is the difference between Standard and Enhanced?
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Standard provides SLA-backed incident response, vendor coordination and agreed operational support. Enhanced adds proactive monitoring, regular reporting, faster P1 engagement on selected tiers and the option of GSM-based out-of-band access, with more included engineering time.
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How do you work with Extreme Networks TAC?
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When vendor involvement is required, Panacea engages and coordinates with Extreme Networks TAC. Our engineers retain technical ownership, manage communication and keep the case moving while giving your team a clear point of contact.
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Can the service change as our network evolves?
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Yes. Coverage, engineering capacity and optional services can be reviewed as your estate, operating hours or risk profile changes, so the support model continues to fit your organisation.
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How does fair usage work?
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Included engineering time is reviewed over time rather than judged against a single busy month. This allows for normal peaks in demand, while material changes to the estate or sustained demand are handled through an agreed adjustment to coverage or engineering capacity.
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Our Other Extreme Networks Capabilities
Find the right support for your network
Tell us about your Extreme Networks environment, the hours you operate and where your team needs support. We will help you choose the coverage and service level that fit.
Start with your requirements. Agree the scope, coverage and response targets before the service begins.